The Hotel Glenwood Springs

The WORST hotel experience our family has ever had. I hope this review saves somebody the expense of staying at this disgusting establishment. For over $300 a night, customers need to demand a higher level of customer service, cleanliness, and hospitality. We chose this hotel because of how well the website advertised the water park. We have two young boys (8 months and 3 years). Our oldest was so excited to go swimming. The swimming pool is an absolute disgrace, and honestly a public health nightmare. It appears that it hasn’t been properly cleaned in decades. The pool tiles were so filthy that people have etched their names in the grime. Even obscene messages including “I want pus*y” can be found around the pool (zoom in on attached photos for better detail). Hair, bugs, mucus, and who knows what else is floating around in the water. The rooms are incredibly subpar, and the breakfast is laughable. Management makes themselves conveniently unavailable to address patrons concerns. How this hotel has earned over 4 stars is inconceivable. Save your health and pocketbook and stay anywhere else.

Do not waste your money! This is usually my go to and I will bot stay here again. Mommy daughter weekend and it was horrible. The staff is all young and spend the entire shift on their cell phones. The cleaning crew didn't sweep or mop out for for any of the 4 days we were there and It was dirty. I swept on myself on day 3. They didn't change our sheets at all and the ones we did have made my daughter and I both itchy. They didn't clean the tub before we got there because there was bathtub scum from the previous guest. Their is not a single professional person in this place and it's very sad I won't be able to come back. So disappointing after so many previous good experiences!

Well located attractions like the gondola and hot springs. The hotel staff were friendly and helpful. The room had everything we needed and was comfortable for our single night stay. We also enjoyed the pool and hot tub later in the day. The only thing letting the hotel down is the breakfast. We stayed at a string of motels far more basic than this hotel, all of which had far better breakfast offerings.

This place is grate. We where able to take our dog and it worked out well. The room was nice but lacked a table so we would go to the dinning area to eat takeout and play cards which was really nice. We where also able to make tea and hot coco after hours. They where so welcoming. There was an area to take the dog outside to relive itself. Breakfast was nice with lots of options. The room was roomy. We did have a problem with someone else’s dog barking but we reported it and they took care of it right away. It was a lovely place to stay.

The location is great for the amusement park. Staff is really friendly, rooms are nice and quiet. They offer a pool, hot tub and water slide. However, the big slide is closed down, and they didn't let us know prior to check-in. When asked for a small discount or anything to accommodate us for the trouble of it being closed, the manager was incredibly rude and came out of the back office with "the pool is open, and we DO NOT offer any discounts for the slide being down". I give management zero stars. Not even an apology.

The hotel was not as expected in the ad. The room barely had water pressure. We also had to change our own light bulbs upon arrival. There was no outdoor pool, and no outside patio are unless they are counting the two picnic tables near the main entrance. The free breakfast was just cereal, boiled eggs or packaged muffins & pastries. The hotel was very close and convenient to the gondolas for The Glenwood Adventure Park, which was the most convenient aspect of this stay. The staff was very respectful and friendly. With that in mind, it was advertised as a 4-star hotel and is actually a 2-star hotel.

The WORST hotel experience our family has ever had. I hope this review saves somebody the expense of staying at this disgusting establishment. For over $300 a night, customers need to demand a higher level of customer service, cleanliness, and hospitality. We chose this hotel because of how well the website advertised the water park. We have two young boys (8 months and 3 years). Our oldest was so excited to go swimming. The swimming pool is an absolute disgrace, and honestly a public health nightmare. It appears that it hasn’t been properly cleaned in decades. The pool tiles were so filthy that people have etched their names in the grime. Even obscene messages including “I want pus*y” can be found around the pool (zoom in on attached photos for better detail). Hair, bugs, mucus, and who knows what else is floating around in the water. The rooms are incredibly subpar, and the breakfast is laughable. Management makes themselves conveniently unavailable to address patrons concerns. How this hotel has earned over 4 stars is inconceivable. Save your health and pocketbook and stay anywhere else.

Do not waste your money! This is usually my go to and I will bot stay here again. Mommy daughter weekend and it was horrible. The staff is all young and spend the entire shift on their cell phones. The cleaning crew didn't sweep or mop out for for any of the 4 days we were there and It was dirty. I swept on myself on day 3. They didn't change our sheets at all and the ones we did have made my daughter and I both itchy. They didn't clean the tub before we got there because there was bathtub scum from the previous guest. Their is not a single professional person in this place and it's very sad I won't be able to come back. So disappointing after so many previous good experiences!